FAQ

Need Help?

Contact us at contact@thespotus.com or +1 331-318-7904 (Mon–Fri, 9 AM–5 PM ET).


General Information

1. What is Thespotus?
We’re a U.S.-based online store specializing in premium products designed to meet your needs. All products are carefully curated and include detailed instructions for setup or use.


Orders & Payments

2. How do I place an order?

  • Browse our selection of products.
  • Select your preferred item and add it to your cart.
  • Enter shipping/billing details at checkout.
  • Pay securely via Visa, Mastercard, Amex, or PayPal.

3. Can I modify or cancel my order?

  • Within 24 hours : Full refund.
  • After 24 hours :
    • 25% cancellation fee (24–72 hours post-purchase).
    • 50% fee (after 72 hours).

  • Shipped orders : Cannot be canceled.

4. What payment methods do you accept?

  • Credit/debit cards (Visa, Mastercard, Amex).
  • PayPal, Apple Pay, Google Pay.

5. Is your website secure?
Yes! We use SSL encryption and PCI-compliant payment gateways to protect your data.


Shipping

6. Do you offer free shipping?
Yes: Free Shipping is available to all 50 states in the U.S.


7. How long does shipping take?

  • Processing : 1–2 business days.
  • Transit : 3–4 business days.
  • Total : ~5 business days* (remote areas may vary).

8. How do I track my order?
A tracking number is emailed once shipped. Track via DHL , FedEx , or USPS .


9. Are there customs duties?

  • U.S. orders : Prices include applicable sales tax where required.

10. Do you ship to PO boxes?
No. A valid physical address is required.


Returns & Exchanges

11. What’s your return policy?

  • 30-day returns for incorrect, damaged, or defective items.
  • Non-defective returns: 50% restocking fee (items must be unused, unassembled, and in original packaging).

12. How do I request a return?
Email contact@thespotus.com with:

  • Order number.
  • Photos of damaged/defective items.
  • Description of the issue.

13. Who pays return shipping?

  • You : For non-defective returns.
  • Us : For damaged/incorrect items.

14. How long do refunds take?
Processed within 14 business days of receiving the return.


Product Information

15. Are your products certified?
Yes! All products meet applicable U.S. safety standards.


16. Do products include instructions?
Yes. Detailed guides and video tutorials are provided.


17. Can I customize a product?
Contact us to discuss custom orders (e.g., size, features).


18. Do you sell replacement parts?
Yes! Browse our Parts & Accessories section.


Order Issues

19. What if my product arrives damaged?
Report damage within 30 days to contact@thespotus.com for a replacement/refund.


20. My order is delayed. What now?
Contact us immediately. We’ll resolve carrier delays or country-specific issues (e.g., customs holds).


Contact Us

  • Email : contact@thespotus.com
  • Phone : +1 331-318-7904
  • Address : 715 9th Ave, New York, NY 10019, United States
  • Hours : Monday–Friday, 9 AM–5 PM (Eastern Time)